Here is a comprehensive shipping policy tailored to your business.

🚚 Shipping Policy

Delivery Areas

I currently ship throughout Europe.

Are you outside Europe? Contact me—we may be able to find a solution on a case-by-case basis.

Preparation Times
Order Type                Time Before Shipping
In-Stock Products    5 business days
Custom Creations    8 business days (5 + 3 additional days)

Business days = Monday through Friday, excluding holidays.

These times refer to preparation time. The carrier’s delivery time is added separately.

Estimated delivery times

Once your package has been shipped, please allow approximately:

Destination             Estimated delivery time
Mainland France          2 to 4 business days
Belgium, Luxembourg, Germany    3 to 5 business days
Rest of Europe    5 to 10 business days

These times are for informational purposes only and depend on the carrier. They may vary during busy periods (holidays, sales, etc.).

Shipping costs

Shipping costs are calculated automatically at checkout, based on:

Your destination
The weight and size of the package

The exact amount is displayed before you confirm your order—no unpleasant surprises.

Order Tracking

As soon as your package is shipped, you’ll receive an email with the tracking number. You can track your shipment directly on the carrier’s website.

If you don’t receive this email, check your spam folder or contact me.

Shipping Carriers

Orders are shipped via La Poste / Colissimo or an equivalent service depending on the destination.

For large packages or international shipments, a different carrier may be used—you will be notified at the time of shipment.

Lost or Damaged Package

Did your package not arrive or arrive damaged? Contact me as soon as possible at marjorylamothe.pro@gmail.com.

In the event of an unusual delay, I will file a claim with the carrier.
If the package is damaged, please send me photos. We’ll work together to find a solution (reshipment, refund, etc.).

I do everything I can to ensure your items arrive in perfect condition—each package is prepared and packed with care.

Shipping Address

Please make sure your address is complete and correct when placing your order:

Full name
Street address
Zip code and city
Country
If applicable: building number, floor, etc.

I am not responsible for address errors entered during the ordering process. If a package is returned due to an incorrect address, you will be responsible for the reshipping costs.